About me

Hi, I’m Abi Cole, and I have worked in the insurance industry for over 20 years. The majority of this time was as a supplier auditor and as such I identified areas which required improvement and assisted companies to improve customer service and process efficiency.
I have a keen eye for detail, along with excellent communication and customer service skills and planning/organisational skills. Through managing projects over the last two decades, I am used to setting and meeting strict deadlines.

For over 15 years I have also done ad-hoc administration for a family-owned domiciliary care agency. I realised how vital it was to have someone else help with the administration side of the business. It freed others up to do the actual care, rather than being tied to a desk until midnight or later doing paperwork. The tasks they did not enjoy were taking them away from their passion – family and friends and the interactions with their clients.

I use the skills I have, along with my keen eye for detail, to help people get back to what they love and aid them to have a healthy work-life balance.

I am based in South Wales, but as I work remotely you can be anywhere in the world. So if you find you are spending too much time on the computer, at your desk or at your kitchen table, doing paperwork and you would like this valuable time back, please feel free to contact me to see how I can help.